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Plummy Games
Help Center

Help Center

Any questions or issues you may have are likely to be answered here before. For quick resolution, search through existing articles.

Contact Us Ask the Community

Payment Inquiries

My purchased items are not delivered
How to make sure your purchase arrives smoothly
Why don’t prices appear on an offer?

Account Management

I lost my progress
How do I save my game progress?
How to Transfer Your Progress to a New Device
How to find my User ID?
How to claim in-game delivery items from inbox?
Deleting Your Account

Gameplay Questions

What can I do when I run out of tasks or resources
Where is the Frozen Waterfall located
Where is the Mushroom Forest located
Auto-Collect is not working
How to earn XP faster
The Benefits of the Greenhouse

See all 40 articles

Technical Issues

My items or resources are missing
The game is freezing or crashing - troubleshooting
Ad failed to load
Why do some players see a new event while others don’t?
Minimal System Requirements for Star Merge
No Connection Pop-Up on the Loading Screen