My items or resources are missing

Sometimes, resources such as factory recipes, materials, or rewards may appear to be missing due to technical issues, connection errors, or game updates. Before reaching out to our support team, try these troubleshooting steps to restore your missing items.

General Troubleshooting Steps

1. Restart Your Device – A simple restart can refresh the game and restore missing items.
2. Update the Game – Ensure you’re using the latest version of Star Merge to prevent any sync issues.
3. Check Your Internet Connection – A stable connection is necessary for all game data to load properly.
4. More Troubleshooting Tips – Click here for additional steps that might help.

Contacting Support

If your items are still missing after following the steps above, please reach out to us. To investigate and assist you efficiently, we will need the following details:

• When the items went missing – The exact date you first noticed the issue.
• List of missing items – Specify the resources, factory recipes, or any other lost items.
• Recent in-game actions – Let us know if you recently traded, purchased, or updated the game before the items disappeared.
• Your User ID – This helps us locate your account and resolve the issue faster.

Contact us with the details above and once we receive this information, our team will investigate and work towards restoring your missing items. We're here to help!