No Connection Pop-Up on the Loading Screen

If you're seeing a "No Connection" error while loading Star Merge—often at 40% or 70%—and can’t enter the game, try the troubleshooting steps below.

Troubleshooting Steps

Reinstall the Game
Uninstall Star Merge, restart your device, and reinstall the game from the App Store or Google Play Store.
⚠ Important: If your progress was linked to Game Center (iOS), Google Play (Android), or Facebook before the issue occurred, you can restore it after reinstalling.
🚨 If your progress wasn’t saved before the issue appeared, reinstalling may result in data loss. In this case, please reach out to us, and we’ll assist with restoring your account or providing compensation.

Check Your Internet Connection

• Switch between Wi-Fi and mobile data to see if the issue persists.
• Restart your router or try connecting to a different network.

More Troubleshooting Steps – Click here for additional steps that might help.

Still Stuck? Contact Us!
If the issue continues after reinstalling, reach out to our support team with the following details:

• Your User ID (found in the upper right corner of the loading screen).
• A brief description of the issue, including when it started.