several times have made in purchase diamonds…my bank account is charged but i get “opps something went wrong”…but no refund…no answer to my purchase refund request. love the game but am ready to delete!!!
Hi Shawn! Thanks for letting us know. Really sorry about the trouble with your diamond purchase and our late reply to your post!
Just checked our system, and it looks like our replies to your refund request were sent, but they might not have reached your inbox. Could you please double-check the email address you used to contact us and have a look in your spam/junk folder for anything from help@plummygames.com?
If you still can’t find anything, feel free to drop us another message and we’ll do our best to get things sorted quickly. We’re here to help! 💜
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